@article{oai:meiji.repo.nii.ac.jp:00009441,
 author = {太田, 壮哉},
 journal = {経営学研究論集},
 month = {Oct},
 note = {Article},
 pages = {95--107},
 title = {顧客満足を説明する期待不一致効果},
 volume = {35},
 year = {2011}
}